E-mail+Edicate

Do not make an e-mail longer than it needs to be. Remember that reading an e-mail is harder than reading printed communications and a long e-mail can be very discouraging to read. An email reply must answer all questions, and pre-empt further questions – If you do not answer all the questions in the original email, you will receive further e-mails regarding the unanswered questions, which will not only waste your time and your customer’s time but also cause considerable frustration. Moreover, if you are able to pre-empt relevant questions, your customer will be grateful and impressed with your efficient and thoughtful customer service. Imagine for instance that a customer sends you an email asking which credit cards you accept. Instead of just listing the credit card types, you can guess that their next question will be about how they can order, so you also include some order information and a URL to your order page. Customers will definitely appreciate this
 * Cyber E-mail Educate**

http://www.emailreplies.com/media type="youtube" key="qjoKfeYnr2A" width="425" height="350"media type="youtube" key="BNl8XxkBxL8" width="425" height="350" http://goanimate.com/videos/0rDQz1qc20Kk/1